|
status_id
|
int(11)
|
|
|
|
|
status_name
|
varchar(50)
|
|
|
|
|
priority_level
|
varchar(50)
|
|
|
|
|
time_duration
|
varchar(100)
|
|
|
|
|
handled_by
|
varchar(100)
|
|
|
|
|
rejected_on
|
datetime
|
|
|
|
|
approved_on
|
datetime
|
|
|
|
|
last_modified
|
datetime
|
|
|
|
|
resolved_at
|
datetime
|
|
|
|
|
reviewed_on
|
datetime
|
|
|
|
|
closed_on
|
datetime
|
|
|
|
|
assign_to
|
varchar(255)
|
|
|
|
|
assign_on
|
datetime
|
|
|
|
|
assignee_id
|
varchar(255)
|
|
|
|
|
staff_id
|
varchar(255)
|
|
|
|
|
approver_id
|
varchar(255)
|
|
|
|
|
reject_remarks
|
text
|
|
|
|
|
ticket_id
|
int(11)
|
|
|
|