| status_id |
int(11)
|
|
|
|
| status_name |
varchar(50)
|
utf8mb4_general_ci
|
|
|
| priority_level |
varchar(50)
|
utf8mb4_general_ci
|
|
|
| time_duration |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| handled_by |
varchar(100)
|
utf8mb4_general_ci
|
|
|
| rejected_on |
datetime
|
|
|
|
| approved_on |
datetime
|
|
|
|
| last_modified |
datetime
|
|
|
|
| resolved_at |
datetime
|
|
|
|
| reviewed_on |
datetime
|
|
|
|
| closed_on |
datetime
|
|
|
|
| assign_to |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| assign_on |
datetime
|
|
|
|
| assignee_id |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| staff_id |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| approver_id |
varchar(255)
|
utf8mb4_general_ci
|
|
|
| reject_remarks |
text
|
utf8mb4_general_ci
|
|
|
| ticket_id |
int(11)
|
|
|
|